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  -  Returns and refunds

M made in Italy warrants their products are free from defects in material and workmanship.

A Repair or replacement may be issued for any product, which is found to be defective. If you receive an item that is damaged or defective, please contact us immediately.

Defective returns will be accepted for exchange or repair, at our discretion, within 10 working days from the date of delivery. If there is no exchange or repair we have the right to impose 15% restocking fee, based on the condition of the item returned. No refunds or credit will be granted after 10 days.


A product must be diagnosed “defective” by a member of the customer service and quality control team at the head office before we can accept it as a defective return. If an item is claimed to be defective and after testing is found not to be defective, your refund will be reduced by the actual shipping costs we incurred and a restock fee of 15-30%, based on the condition of the item returned.

You are responsible for properly and securely packing the returned item to avoid any damage.


Please call Toll Free at (877) 389-0002 or visit us online at to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without a RMA number.



M made in Italy will accept repair or replacement claims within the first 10 days of product delivery.


You must email, file a claim online or call us for a Return Merchandise Authorization (RMA) . No return will be accepted without a RMA.


RMA’s are valid for 14 business days after issue and must be received in our warehouse within 30 days from the date of the invoice.

Package must indicate “ RETURN TO SENDER”

Returns must be sent by USPS ground with an RMA.

Return address:


US retailers

12 Nepco Way,

Plattsburgh, NY

12903, USA


Canadian retailers

555 Chabanel Ouest, Suite 309

Montreal Quebec

H2N2H8, Canada


Shipments that arrive in damaged condition will be replaced only after the damaged merchandise has been returned to M made in Italy within 10 days of receipt for inspection. We reserve the right to refuse a return on any product that does not meet these requirements. We reserve the right to charge an additional restock fee for any items not meeting these requirements.


M made in Italy will not accept unauthorized returns or exchanges. Packages without a Return Merchandise Authorization (RMA) will be refused upon return to our warehouse.


By placing a wholesale order, you are stating that you understand and adhere to all policies set forth by M made in Italy.

To request a Return Merchandise Authorization please fill up this form